FAQ
What is Vonos Clothing Boutique?
Vonos Clothing Boutique is a USA-based fashion store offering men’s and women's casual clothing, shoes and everyday apparel designed for comfort and style.
Where are you located?
Our store is located at:
Vonos Clothing Boutique
Store Address: 3246 W Davison St, suite a, Detroit, MI 48238, United States.
How can I contact you?
You can contact our support team through the following methods:
- Phone: +1 313-707-0128
- Email: info@vonosclothingboutique.com
We respond to customer inquiries within 24 hours.
What are your opening hours?
-
Monday – Thursday: 12 PM – 7 PM
-
Friday – Saturday: 10 PM – 9 PM
-
Sunday: 12 PM – 5 PM
Time Zone: (GMT-5:00) Eastern Standard Time (New York)
How long does order processing take?
Orders are typically processed within 1–2 days (Monday to Sunday).
What is the daily order cut-off time?
Orders placed before 3:00 PM (GMT-5:00) Eastern Standard Time (New York) are usually processed the same business day.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to assist before the order is shipped.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.
Where do you ship?
Currently, we ship within the United States only.
How long does shipping take?
Shipping time is 3–7 days (Monday to Saturday) after processing.
Will I receive tracking information?
Yes, tracking information will be sent once your order has been shipped.
What is your return policy?
We offer a 30-day return window from the date of delivery.
Are return shipping fees covered?
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Is there a restocking fee?
No, we do not charge any restocking fees.
How long do refunds take?
Refunds are processed within 10 business days after the returned item is received and inspected.
What items are eligible for returns?
Returned items must be unused, unworn, and in their original condition with packaging included.
What payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
Why may the product color look slightly different?
Actual product colors may vary slightly due to different monitor and screen settings.
Are your sizes US sizes?
Yes, we follow US standard size.
How quickly do you respond to inquiries?
Our customer support team responds within 24 hours during business days.
What should I do if I receive a damaged or incorrect item?
Please contact us immediately with your order number and photos of the issue so we can assist you promptly.
Business Details:
Store Name: Vonos Clothing Boutique
Store Address: 3246 W Davison St, suite a, Detroit, MI 48238, United States.
Phone: +1 313-707-0128
Email: info@vonosclothingboutique.com
Opening Hours:
Monday – Thursday: 12 PM – 7 PM
Friday – Saturday: 10 PM – 9 PM
Sunday: 12 PM – 5 PM
Time Zone: (GMT-5:00) Eastern Standard Time (New York)
Response Time: We respond within 24 hours