Shipping policy
Thank you for shopping with Vonos Clothing Boutique. We are committed to providing a smooth, transparent, and reliable shipping experience for all customers within the United States.
Shipping Coverage
We currently ship to all locations within the United States only.
We do not offer international shipping at this time.
Shipping Cost
We are pleased to offer FREE shipping on all orders, with no minimum purchase required.
- All orders qualify for free shipping
- No additional shipping fees are added at checkout
- No handling or hidden charges
Order Processing Time
All orders are carefully processed within:
1–2 business days (Monday – Sunday)
- Orders placed before 3:00 PM are processed the same business day
- Orders placed after this time are processed on the next business day
- Processing time may be extended during holidays or peak seasons
Delivery Time
After processing and shipment, delivery time is:
3–7 business days (Monday – Saturday)
Delivery time may vary depending on:
- Shipping destination
- Carrier availability
- Weather conditions or unforeseen delays
Shipping Carriers
We work with trusted shipping partners to ensure safe and timely delivery:
- USPS
- UPS
- FedEx
Carrier selection is based on delivery speed and destination.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
- Tracking updates may take up to 24 hours to activate
- You can track your shipment directly through the carrier’s website
Delivery Issues or Delays
If your order has not been delivered within the estimated timeframe, please contact us at:
Phone: +1 313-707-0128
Email: info@vonosclothingboutique.com
We will assist you in coordinating with the shipping carrier to resolve the issue as quickly as possible.
Lost or Missing Packages
If your tracking information shows no movement or your package is believed to be lost:
- Please contact us within 7 business days after the expected delivery date
- We will open an official investigation with the carrier
If the package is confirmed lost:
- A replacement item will be sent (subject to availability), OR
- A full refund will be issued
Undelivered or Returned Packages
Packages may be returned to us due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal of delivery
- Unclaimed shipments
In such cases:
- The customer may be responsible for reshipping charges
- We will contact you to arrange re-delivery
Incorrect Shipping Address
Customers are responsible for entering correct shipping information at checkout.
We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
Please contact us immediately if you need to correct your address before shipment.
Order Changes or Cancellation
Orders can only be changed or canceled before they are shipped.
Once an order has been processed or shipped, modifications may not be possible.
To request changes:
Phone: +1 313-707-0128
Email: info@vonosclothingboutique.com
Delays Outside Our Control
While we aim to deliver all orders on time, delays may occasionally occur due to:
- Severe weather conditions
- Carrier service disruptions
- High seasonal demand
- Transportation delays
- Security or customs checks (if applicable internally by carriers)
We will always keep customers informed of significant delays whenever possible.
Customer Support
If you have any questions about your order or shipping, you can contact us:
Store Name: Vonos Clothing Boutique
Store Address: 3246 W Davison St, suite a, Detroit, MI 48238, United States.
Phone: +1 313-707-0128
Email: info@vonosclothingboutique.com
Opening Hours:
Monday – Thursday: 12 PM – 7 PM
Friday – Saturday: 10 PM – 9 PM
Sunday: 12 PM – 5 PM
Time Zone: Response Time: We respond within 24 hours